General Ordering Information
STANDARD PRODUCTION: 10-15 business days. Orders go to production upon receipt of PO, credit approval, art approval and pre-production sample approval if required.
RUSH PRODUCTION: Most often all are accommodated at no additional charge. Check with factory on requirements of your order.
ACKNOWLEDGEMENTS: Order acknowledgements are faxed/emailed on all orders. If you do not receive an acknowledgement the order has not been entered into our system.
ORDER CHANGES/CANCELLATIONS: Changes are possible before production begins. Changes to the order must be in writing. All costs incurred up to the change/cancellation will be charged.
OVERRUNS/UNDERRUNS: We make every effort to ship exact quantity ordered but reserve the right to ship 5% over/under. If no over/under acceptable it must be stated on PO.
CREDIT TERMS: First time customers are required to prepay. We accept Visa, MasterCard and American Express. Net 30 day terms after credit approval.